Problem on closing Rootsmagic 4

[Rachel68]

I have recently bought a new laptop with windows Vista and successfully installed Rootsmagic 4. However on closing down Rootsmagic a dialog box with 'There was a problem saving the application preferences C:programdata/Rootsmagic/version4/RootsmagicApp.xm' appears. Please could someone tell me why and what I need to do to put it right.

Mant thanks

[DrRoots]

Firstly, make sure you have downloaded and installed the latest update.

If that does not fix the issue then make sure you ad RootsMagic to the safe list on your firewall.

[SJH]

I am having the same problem...

I have just bought the program and installed from CD.
I have also downloaded and installed the latest 4.0.5 version and the problem is still here.
I get the error message when I start the program and when I close it.

When I start the program I get the 'Welcome to RootsMagic' prompt.
I choose to 'Unlock the Full Version' and enter my Name and Key, and press the Unlock button.
Then I get the error message:
RootsMagic 4
There was a problem savingthe application preferences.
C:\ProgramData\RootsMagic\Version 4\RootsmagicApp.xml

When I close the application, after the backup completes successfully I get the same error message.

Note: because it can't save my preferences (including install code) I get prompted for the key every time I startup!

I am running Windows Vista Business, Service Pack 2.

Any ideas???

Thanks,

Stephen.

[DrRoots]

Try disabling any security software.

You could also try right-clicking on the program shortcut, selecting "properties" - "Compatability" and selecting "Run as administrator".

[SJH]

Interesting...
I disabled "User Account Control" security (which Windows doesn't like me doing and shows as being a Security Alert!)
Hey Presto - the problem has gone away!

Thanks for your help DrRoots.

Cheers, Stephen.