RootsMagic UK Technical Support

If you're having problems with RootsMagic, our FAQs below should help you.

We also recommend making sure you have the latest update installed, as this may solve any problems you are having.

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Frequently Asked Questions

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RootsMagic 8 has a different file format and extension for database (.rmtree) and backup (.rmbackup) files. The RootsMagic 7 database (.rmgc) and backup (.rmgb) files cannot be opened inside RootsMagic 8. The RootsMagic 7 database (.rmgc) file needs to be imported into RootsMagic 8 by creating a new file. The new database will then have the correct (.rmtree) file extension.

1. Select the File page, then click Create a New RootsMagic file.
2. If you do not already have a file open, you can also select the Home page, then click New File.
3. Select what program to import data from - choose RootsMagic 1-7.
4. Select the file to import
5. Select the folder where you want to create the RootsMagic file
6. Enter a name for the RootsMagic file
7. Choose the options for the new RootsMagic file and click OK

This can happen with computers with a Gaming GPU or are heavy into graphic, video and moving editing. The Scaling (GPU) issue can be resolved by following these steps:

1. Right click on the RootsMagic desktop shortcut
2. Select Properties > Compatibility tab
3. Click "Change high DPI settings" button
4. Check the box "Override high DPI scaling behaviour"
5. Change dropdown to System or System (Enhanced)
6. Restart the computer for the changes to take effect
7. Start RootsMagic 8

RootsMagic 8 has an extensive Wiki, with instructions and details on how to use the program. You can visit this here:

RootsMagic 8 can be run off a flash drive. The RootsMagic To-Go utility program to install and move the database files is not currently in RootsMagic 8. Click on File, RootsMagic To-Go for the manual directions to install on a USB drive. The direct link for instructions are here: